Privacy Policy

At Al Mahfaza LLC, a Montana-based company, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect the personal data of our customers and users of our website (www.al-mahfaza.net) (www.al-mahfaza.net) and mobile application. It also outlines your rights regarding your personal data and how to contact us.

By using our services, website, or mobile app, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We collect only the personal information necessary to provide our services, process orders, and ensure a seamless customer experience. The types of data we collect include:

• Personal Identifiers: Full name, email address, phone number, and billing/shipping address provided when you place an order or create an account.
• Payment Information: Credit card details, bank account information, or other payment details processed through secure third-party payment gateways.
• Transaction Data: Details about your purchases, such as the auto parts ordered, order history, and communication related to your transactions.
• Technical Data: IP address, browser type, device information, and usage data (e.g., pages visited, time spent on our website or app) collected automatically through cookies and analytics tools.
• Customer Support Data: Information provided when you contact us for assistance, such as inquiries or complaints.

We do not collect sensitive personal data (e.g., race, religion, health) unless required by law or explicitly provided by you for a specific purpose.

2. How We Collect Your Information

We collect personal data through the following methods:

• Directly from You: When you place an order, create an account, contact customer support, or interact with our website or mobile app.
• Automatically: Through cookies, web beacons, and analytics tools that track your interactions with our website and app to improve functionality and user experience.
• Third Parties: From payment processors (e.g., Stripe, PayPal) or other service providers that facilitate transactions or analytics, in compliance with their privacy policies.

3. How We Use Your Information

We use your personal data for the following purposes:

• Order Processing: To process and fulfill your orders for used auto parts, including shipping and payment processing.
• Customer Service: To respond to inquiries, provide support, and resolve issues related to your purchases.
• Legal Obligations: To comply with applicable laws, regulations, or legal requests (e.g., tax reporting, fraud prevention).
• Website and App Improvement: To analyze usage patterns and enhance the functionality, performance, and user experience of our website and mobile app.
• Marketing (Optional): With your consent, we may send promotional emails or notifications about new products, discounts, or updates. You can opt out at any time.

We will not use your data for purposes other than those outlined in this policy unless we obtain your explicit consent.

4. How We Share Your Information

We do not sell, trade, or share your personal data with third parties except in the following circumstances:

• Service Providers: We share data with trusted third-party providers (e.g., payment processors, shipping companies, analytics providers) to facilitate our services. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Legal Requirements: We may disclose your data to comply with legal obligations, such as responding to subpoenas, court orders, or regulatory requirements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, with safeguards to ensure continued protection.

5. Data Storage and Security

We take the security of your personal data seriously and implement industry-standard measures to protect it, including:

• Encryption: Payment and sensitive data are encrypted during transmission and storage using secure protocols (e.g., SSL/TLS).
• Access Controls: Only authorized personnel have access to your data, and they are trained to handle it securely.
• Regular Audits: We conduct periodic security audits to identify and address potential vulnerabilities.

Your data is stored on secure servers located in the United States. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights

Depending on your location and applicable privacy laws (e.g., GDPR, CCPA), you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request the deletion of your data, subject to legal or contractual obligations.
• Restriction: Request that we limit the use of your data in certain circumstances.
• Data Portability: Request a transferable copy of your data in a machine-readable format.
• Opt-Out: Opt out of marketing communications or the sale/sharing of your data (if applicable).

To exercise these rights, please contact us at Info@al-mahfza.net or through the support feature on our website or mobile app. We will respond to valid requests within the timeframes required by law 30 days for GDPR, 45 days for CCPA.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. These include:

• Essential Cookies: Necessary for the operation of our website and app (e.g., maintaining your session, processing payments).
• Analytics Cookies: Help us understand how users interact with our platforms (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant ads or promotions (with your consent).

You can manage cookie preferences through your browser settings or our website’s cookie consent tool. Note that disabling essential cookies may affect the functionality of our services.

8. International Data Transfers

As a U.S.-based company, your data is primarily stored and processed in the United States. If you are located outside the U.S., your data may be transferred to and processed in the U.S., where privacy laws may differ. We ensure that any international data transfers comply with applicable regulations, such as GDPR’s Standard Contractual Clauses, to protect your data.

9. Third-Party Links

Our website and mobile app may contain links to third-party websites or services (e.g., payment gateways). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we learn that we have collected such data, we will take steps to delete it promptly.

11. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on our website (www.al-mahfaza.net) (www.al-mahfaza.net) and mobile app, with the updated effective date. We encourage you to review this policy periodically to stay informed.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Al Mahfaza LLC        
Email: Info@al-mahfza.net
Phone: +1 800-484-0072